FAQ

COVID UPDATES: Due to COVID-19 and in the best interest and safety of our employees, all customer service inquiries will only be handled via online chat and email for the foreseeable future.  

The health, safety, and well-being of our employees, customers, and community are our number one concern and we have taken additional measures to protect against the risk of exposure. We appreciate your patience and understanding during this time.

 

1. WHEN WILL I RECEIVE MY ORDER?

We do our best to process and ship orders within 3-5 business days after on order is received. Rooted Apparel's business days are Monday – Friday and include holidays.

Please keep in mind that we have an influx of orders during sale and holiday time periods, and processing could take longer. If you have any questions about your order, please contact our Customer Service Team.

You will receive an email confirmation once your order has shipped.

 

2. WHAT IF I NEED TO MODIFY/ADJUST MY ORDER?

Once an order has been placed, it cannot be modified or adjusted. We can request to cancel your order but please note it is not guaranteed to happen immediately.

 

3. DO YOU OFFER INTERNATIONAL SHIPPING

At this time we are not offering international shipping. 

 

4. MY SIZE IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?

The ROOTED APPAREL site displays real time-inventory for all styles. If an item or specific size isn't on our website, unfortunately it is no longer available. New releases are dropped monthly.

5. What is your price match policy if an Item I bought went on sale?

Any orders containing items that went on sale within 24 hours of your order being completed may be eligible for a price match on the selected items

 

I RECEIVED A TRACKING NUMBER BUT THE SHIPMENT HASN'T MOVED.

Tracking numbers are immediately generated when your shipping label is created. Please allow 1-3 business days from this date for tracking updates.

 

MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?

Please allow 24-48 hours after the stated delivery time. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has still not been located after the above time period, please contact us for assistance at info@rootedapparel.com

*** Please note that some couriers are also experiencing additional delays due to high demand***