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FAQS/SUPPORT

How much is shipping?

Shipping is based off the weight and dimensions of your order.

How long will it take my order to ship?

Please allow for 5-7 days for your order to be processed and shipped. Domestic delivery takes 7-10 days. International delivery can take anywhere from 2-10 weeks.

Do my billing and shipping address have to match?

We require that your billing and shipping address match to prevent identity and credit card fraud.

Fraudulent Orders

Due to the high volume of orders and fraudulent orders we receive – if an order appears to be suspicious we will cancel and refund the order in full.

I do not live in the U.S.A. Can I order online?

Yes.

My order was place successfully, but why I didn’t I receive an email confirmation?

During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your junk folder. If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.

Is there a way to contact you directly?

You can email info@rootedapparel.com with any questions regarding your order.

Can I get a refund or make an exchange?

No refunds, exchange only.

STILL HAVE QUESTIONS?

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